FAQs

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Flooring Types & Color

Natural hardwood vary in shade, texture, and grain. In fact, it is typically highly desirable as it adds character and authenticity to your hardwood floors.
Engineered hardwood flooring has a top layer of real hardwood bonded onto a core made up of hardwood, plywood or HDF. Typically made from birch wood species. Because of the real wood veneer, engineered floors express the natural characteristics of wood grain. Engineered floors offer greater stability than traditional solid hardwood.
It’s made of high-density fiberboard, which is constructed using wood fibers that are bonded with resin. The inner core gives laminate the density, stability, hardness and durability needed to create this high value product. It also helps keep it flat and resistant to moisture. The Design layer is what makes your laminate flooring look exactly like a genuine hardwood floor. It utilizes extremely detailed photographic imaging and advanced printing technology to capture the nuances of the grains and staining of a hardwood floor.
Vinyl Plank is made up of three primary layers. On top is a protective wear layer made of an enhanced urethane that makes it easy to clean and resistant to scratches and scuffs. There is also a protective clear film layer that adds durability and helps protect against rips, tears and gouges. On the printed design layer, the visuals are very realistic natural wood planks. The bottom-most layer is the tile backing, adding structural strength and durability. Vinyl Plank flooring endures kids, pets and today’s most active homes. plank
Wood Plastic Composite (WPC) flooring is emerging as one of the most popular flooring categories today. With this flooring product gaining so much popularity, many people are asking what it is, and why it is so popular. WPC products do not contain wood. WPC is a considered a composite material, typically waterproof, rigid and stable. WPC products are commonly referred to as enhanced vinyl plank, luxury vinyl flooring or waterproof vinyl. WPC is waterproof, so it can be laid over most subfloors with little preparation. A typical traditional vinyl floor has flexibility that will show any unevenness in the subfloor. The rigid core of WPC flooring allows for longer and wider format options. Additionally, you do not need to worry as much about preparation of for use over cracks or divots in subfloors.
This traditional flooring is made of 100% wood as designed by nature. Solid wood floorings bring natural warmth and beauty to your home through the varied textures and patterns of real wood. No two planks are alike, giving your floor a timeless classic look. A variety of finishes are available to enhance and protect your wood floorings so that you are not only adding the real feel of nature but also a lifetime of great value to your home. Solid wood is sensitive to changes in humidity as it naturally contracts and expands; thus it is necessary to consider climate conditions to avoid buckling, rippling, and warping; however, hardwood floor options have greatly advanced, seamlessly allowing for the natural movement of the wood.

Maintenance

All Floors are coated with ultimate coatings and do not need to be waxed.
Simply dry mop or vacuum. Wet mopping or using harsh abrasive cleaners on your floor can cause permanent damage and must be avoided. Wipe up any spills immediately. If needed, use a cleaner specifically designed for use with hardwood flooring. Steam cleaning can damage and warp hardwood or laminate flooring. Vinyl floors can be damed moped.
No. In general, approximately 95% of hardwood surfaces are never refinished. With advances in technology and hardwood surface finishes, damage is often spot removed by professionals. Professional sanding may result in a loss of 1/32 of an inch; Therefore, •With a 2mm veneer, you can sand 1-2 times •With a 3mm veneer, you can sand 3-4 times Refinishing floors will void the wear warranty.

Safety & Health

Yes, our first priority is for the safety of you and your family. All of Orderfloors.com products are CARB Phase 2 compliant and follow guidelines for CARB phase 2 limits for formaldehyde emissions.
CARB Phase 2 compliance is California Air Resources Board (CARB), is the department of the California Environmental Protection Agency. Unanimously voted to implement new limits for formaldehyde emissions from composite wood products, CARB Phase 2 is the California Air Resources Board's newest emission standard for formaldehyde exposure, which took effect at January 1, 2011. Hardwood plywood (HWPW) now has a 0.05-ppm maximum, particleboard (PB) has a 0.09-ppm maximum, and medium density fiberboard (MDF) now has a 0.11-ppm maximum. The rest of the United States is expected to adopt the CARB Phase 2 standards sometime in 2015. Indoor Air Quality Certified to SCS-EC10.3-2014 v3.0 Conforms to the CDPH/EHLB Standard Method v1.1-2010 (California Section 01350), effective January 1, 2012, for the school classroom and private office parameters when modeled as Flooring. Measured Concentration of Total Volatile Organic Compounds (TVOC): Less than/equal to 0.5 mg/m3 (in compliance with CDPH/EHLB Standard Method v1.1-2010) SCS Global Services is currently the only certification body approved by the Resilient Floor Covering Institute (RFCI) to provide FloorScore® productThe product(s) meet(s) all of the necessary qualifications to be certified for the following claim(s): Registration # SCS-FS-04401 Valid from: March 1, 2017 to February 28, 2018 SCS Global Services does hereby certify that an independent assessment has been conducted on behalf of: 11747 Windfern, Suite 300, Houston, TX, United States Engineered Hardwood: Artisan, Masterpiece II 7.5", Masterpiece II 5", Renaissance, Impressionist FloorScore®
Formaldehyde is a naturally occurring substance made of carbon, hydrogen and oxygen (CH2O). It is a colorless, flammable gas at room temperature. Formaldehyde has a pungent, distinct odor and can cause burning sensation in the eyes, nose and lungs at high concentrations. Our bodies generate and dispose of formaldehyde through natural metabolic processes every day. In fact the average human has between 2-3 micrograms of formaldehyde per gram of blood. Our bodies turn certain foods into formaldehyde in order to metabolize them. Formaldehyde occurs naturally in the environment and is emitted by processes such as combustion. By this way it is emitted naturally by all timber species. Formaldehyde is present in exhaust fumes, wood smoke, tobacco smoke and is produced by domestic appliances such as combustion heaters. Formaldehyde is present in the air that we breathe at natural background levels of about 0.03 parts per million (ppm) with recent studies showing formaldehyde concentrations often up to 0.08ppm in outdoor urban air. Formaldehyde is an important precursor to many other materials and chemical compounds and it is industrially significant with the downstream use of formaldehyde-based inputs contributing approximately 8% to US gross domestic product. Formaldehyde is used as an ingredient in synthetic resins, industrial chemicals, preservatives, and in the production of paper, textiles, cosmetics, disinfectants, medicines, paints, varnishes and lubricant.

Samples

Samples will vary from sample to sample as they will show up in different variations of color due to wood grain character. No sample is always alike and sometimes cannot not always illustrate the full color. If your need to view the full color variation it is recommended to order a full box.

Pets & Flooring

Your pets and hardwood floor can coexist peacefully. However, make sure you trim and file your pets laws regularly.
Choosing a satin finish can help hide small scratches your pets may leave.

Installation

Our moldings are all prefinished matching with our floors. There is so much to learn about transition pieces, we have a whole page about it! See our Moldings page....
Engineered floors, laminate floors, and Vinyl floors can be installed on all grade levels including basements as well as over concrete slab. Ensure concrete slabs are properly cured and dried for at least 60 days prior to flooring installation and completely level. Before installing floors, perform a moisture test. Failure to complete adequate moisture testing could potentially void your warranty. Details please refer to installation guides. Solid wood floors require a sub plywood floor first. The above applies as well.
Engineered floors can be installed over radiant heating. Some species are not warranted over radiant heat. Please refer to warranty certificate. It is important to note that when installing any hardwood floor over a radiant healing system, the maximum temperature of the subfloor should never exceed 85° F (below 80° F is recommended). Please consult our warranty information and Radiant Heat Guide for details and the most up to date instructions. Not recommended to install solid hardwood flooring over radiant heat.

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